| NOTICE |
Non-receipt Claim issue
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Seller |
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See all notices |
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Did not receive the item
-If you still did not receive the item after order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days.
-We will check over the matter from our end.
-Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund.
-Shipping fee will be incurred on seller end.
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| NOTICE |
Return Exchange Policy (2)
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Seller |
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See all notices |
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Any change of mind from buyer's end
-Would like to change to other available products or does not want the item anymore.
-Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached.
-Provide picture of the item to seller end.
-Shipping fee will be incurred from buyer's end.
How to submit return or exchange from the buyer's end?
-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'
-We will assess the claim issue with the provided picture and inform on the progress.
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| NOTICE |
Return Exchange Policy (1)
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Seller |
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See all notices |
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Submission of claims
-Any return of exchange of items will be applicable within 7 days upon receiving of the item
Any shortage of item or wrong item received
-Provide picture of the item contents within the parcel package
-Provide picture of the parcel package with the delivery information.
-Shipping fee will be incurred from seller end.
Defective item issue
-Provide picture of the defective area of the received item
-Shipping fee will be incurred from seller end.
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| 33703875 |
Inquiry related delivery from 238**** |
pwi******* |
2018-11-19 |
Answered |
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Can I know if i make order today, will I be able to receive items by Friday? |
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[Re] Inquiry related delivery from 238****
Hi, yes. Delivery usually takes 1-2 working days after we have dispatched the orders. Please indicate urgent under memo to seller. Thanks. |
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| 33468129 |
Inquiry related delivery from lor**** |
lor******* |
2018-10-30 |
Answered |
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Secret Inquiry |
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[Re] Inquiry related delivery from lor****
Secret Inquiry |
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[Re] Inquiry related delivery from lor****
Secret Inquiry |
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[Re] Inquiry related delivery from lor****
Secret Inquiry |
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| 33113922 |
Inquiry related delivery from tpo**** |
tpo******* |
2018-09-29 |
Answered |
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Hi, I am buying more than $20 but it still charge me the shipping fee. Able to advise |
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[Re] Inquiry related delivery from tpo****
Hi, our shipping fee is capped at $3.99 (regardless of no. of items purchased). Hope for your understanding. |
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| 31908731 |
Inquiry related delivery from awa**** |
awa******* |
2018-05-29 |
Answered |
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Secret Inquiry |
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[Re] Inquiry related delivery from awa****
Secret Inquiry |
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| 31786718 |
Inquiry related delivery from mys**** |
mys******* |
2018-05-17 |
Answered |
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Secret Inquiry |
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[Re] Inquiry related delivery from mys****
Secret Inquiry |
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[Re] Inquiry related delivery from mys****
Secret Inquiry |
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[Re] Inquiry related delivery from mys****
Secret Inquiry |
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[Re] Inquiry related delivery from mys****
Secret Inquiry |
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[Re] Inquiry related delivery from mys****
Secret Inquiry |
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| 29334748 |
Sand art |
yap******* |
2017-11-09 |
Processing |
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Hi Seller,
I am interested to order 100 pieces each of sandart 1,2,3,4 and 6.Do you have stock?I need by 23 Nov.
What is the dimension of the sand art please.
Awaiting your reply.
Thanks. |
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[Re] Sand art
Hi, the Art card size is approximately 17.8cm by 12.7cm. We will be happy to offer bulk discount for your order. Please contact us at info@bigtori.com or send us a Qpost private message so we can take this further. Thanks! |
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| 29254741 |
did not received several items within same parcel |
eva******* |
2017-11-04 |
Processing |
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hi I have message you private several times but did not receive any reply
I have ordered the crumple art-5pcs, foil art-4pcs and finger print set-3sets
but I have only received the crumpler art within the rest for the same delivery
this has been since end oct, please kindly get back asap |
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[Re] did not received several items within same parcel
Hi, we have replied all your private messages many days ago and have been waiting for your reply so we can follow up (please see attached screenshot for our replies). Can you please check your Qpost to see if you receive them and we can resolve this issue from there?
If there are some issues on the mode of communication (unable to receive the message from Qpost), we can follow up directly from Q&A or SMS. Thanks.
Hi, we have actually SMS you on the registered number in Qoo10. However, we have received a message indicating we have contacted wrong person. Hope we can receive an update from you soon. Thanks.
(Nov 07, 2017 14:29) |
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| 28873274 |
Inquiry for the item from dil**** |
dil******* |
2017-10-11 |
Answered |
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Secret Inquiry |
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[Re] Inquiry for the item from dil****
Secret Inquiry |
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