| NOTICE |
Non-receipt Claim issue
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Seller |
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See all notices |
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Did not receive the item
-If you still did not receive the item after order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days.
-We will check over the matter from our end.
-Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund.
-Shipping fee will be incurred on seller end.
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| NOTICE |
Return Exchange Policy (2)
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Seller |
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See all notices |
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Any change of mind from buyer's end
-Would like to change to other available products or does not want the item anymore.
-Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached.
-Provide picture of the item to seller end.
-Shipping fee will be incurred from buyer's end.
How to submit return or exchange from the buyer's end?
-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'
-We will assess the claim issue with the provided picture and inform on the progress.
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| NOTICE |
Return Exchange Policy (1)
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Seller |
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See all notices |
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Submission of claims
-Any return of exchange of items will be applicable within 7 days upon receiving of the item
Any shortage of item or wrong item received
-Provide picture of the item contents within the parcel package
-Provide picture of the parcel package with the delivery information.
-Shipping fee will be incurred from seller end.
Defective item issue
-Provide picture of the defective area of the received item
-Shipping fee will be incurred from seller end.
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| 33909940 |
Inquiry for the item from xia**** |
xia******* |
2018-12-05 |
Answered |
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Secret Inquiry |
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[Re] Inquiry for the item from xia****
Secret Inquiry |
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| 33657740 |
Inquiry related delivery from Zhe**** |
lee******* |
2018-11-15 |
Answered |
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Hi, if i purchase it now. when can i received? do you have physical store? |
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[Re] Inquiry related delivery from Zhe****
Apologies, we do not have a physical store. We will generally send out the items within 2 working days. For courier delivery, you should be able to receive the parcel within 1-2 days after we have dispatched your orders.
For instance, for weekends orders, we will dispatch your orders on Monday and you should be able to receive the parcel on tues/wed. |
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| 33597215 |
Inquiry for the item from min**** |
min******* |
2018-11-11 |
Answered |
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Secret Inquiry |
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[Re] Inquiry for the item from min****
Secret Inquiry |
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[Re] Inquiry for the item from min****
Secret Inquiry |
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[Re] Inquiry for the item from min****
Secret Inquiry |
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| 33319548 |
Inquiry for the item from fio**** |
fio******* |
2018-10-16 |
Processing |
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Hi seller,
If I order 300 pcs, what's the lowest price u can offer? For all models. Thanks. |
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[Re] Inquiry for the item from fio****
Hi, for orders of 300 pcs, we'll be happy to provide a 15% discount. Let us know if you are keen to proceed. Thanks. |
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| 33078625 |
Inquiry for the item from ang**** |
ang******* |
2018-09-26 |
Answered |
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Secret Inquiry |
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[Re] Inquiry for the item from ang****
Secret Inquiry |
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| 33008380 |
Inquiry for the item from nor**** |
nor******* |
2018-09-18 |
Processing |
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Secret Inquiry |
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[Re] Inquiry for the item from nor****
Secret Inquiry |
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[Re] Inquiry for the item from nor****
Secret Inquiry |
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[Re] Inquiry for the item from nor****
Secret Inquiry |
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| 32957523 |
Inquiry for the item from sus**** |
sus******* |
2018-09-13 |
Answered |
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Hi,
I received your delivery yesterday but the item delivered is not tally with my order! I ordered 4 watergun (19x10cm) and 8 watergun (10c8cm), but I received 7 watergun (18x10cm) and only 5 watergun (10x8cm) which is different with my order.
Can I what’s happen? and this is for event uses so I need to exact amount as my order. Can you send me 3 more watergun (10x8cm)?
Regard,
Suyi |
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[Re] Inquiry for the item from sus****
Hi, as per our email, we will resend the replacement item. Thanks for your understanding. |
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| 32839947 |
Enquiry |
joa******* |
2018-09-02 |
Answered |
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Hi, I would like to buy 50 water gun (10x8cm), do you have stocks? I see there is only 28 pcs left.
May I know when will new stock arrive? |
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[Re] Enquiry
Hi, restocks will likely arrive next month. Perhaps you may wish to consider a mix and match of various water guns designs? For your consideration pls. Thanks. |
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