| NOTICE |
Non-receipt Claim issue
|
Seller |
|
See all notices |
|
Did not receive the item
-If you still did not receive the item after order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days.
-We will check over the matter from our end.
-Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund.
-Shipping fee will be incurred on seller end.
|
| NOTICE |
Return Exchange Policy (2)
|
Seller |
|
See all notices |
|
Any change of mind from buyer's end
-Would like to change to other available products or does not want the item anymore.
-Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached.
-Provide picture of the item to seller end.
-Shipping fee will be incurred from buyer's end.
How to submit return or exchange from the buyer's end?
-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'
-We will assess the claim issue with the provided picture and inform on the progress.
|
| NOTICE |
Return Exchange Policy (1)
|
Seller |
|
See all notices |
|
Submission of claims
-Any return of exchange of items will be applicable within 7 days upon receiving of the item
Any shortage of item or wrong item received
-Provide picture of the item contents within the parcel package
-Provide picture of the parcel package with the delivery information.
-Shipping fee will be incurred from seller end.
Defective item issue
-Provide picture of the defective area of the received item
-Shipping fee will be incurred from seller end.
|
| 36348140 |
Inquiry from 262**** |
ama******* |
2019-09-05 |
Answered |
| |
Hi, I am planning to order some water guns from your store, may i ask if you guys provide an invoice with the package? |
| |
[Re] Inquiry from 262****
Hi, we can provide receipt upon request. Please put comments under memo to seller. Thanks. |
|
| 35777357 |
Inquiry for the item from que**** |
que******* |
2019-06-25 |
Answered |
| |
Hi, I was wondering if it’s possible to get 23 water guns (19x10cm) in the same colour (orange), instead of random colours. Thank you! |
| |
[Re] Inquiry for the item from que****
Hi, you can put the note under memo.. and we will try our best to fulfill the order. |
|
| 35265288 |
Inquiry related delivery from Pei**** |
Pei******* |
2019-04-25 |
Answered |
| |
Hi! Do you have ready stock? Possible to do self collection? |
| |
[Re] Inquiry related delivery from Pei****
Ready stocks. However, we are sorry that we do not do walk ins. Hope for your understanding. Thanks |
|
| 34963376 |
Inquiry related delivery from amy**** |
amy******* |
2019-03-22 |
Answered |
| |
Can I do self collection for the water gun? |
| |
[Re] Inquiry related delivery from amy****
Hi, apologies, we do not do walk ins. Thanks for your unrderstanding |
|
| 34916303 |
Inquiry for the item from ira**** |
ira******* |
2019-03-17 |
Unanswered |
| |
Hi is it possible to get the 10cm gun but all in blue? |
|
| 33909940 |
Inquiry for the item from xia**** |
xia******* |
2018-12-05 |
Answered |
| |
Hi I’m interested in the water gun attached below.
But I urgently nd to get it by today.
Wondering if u have stock on hand, can we go meet u to get it by today?
Regards. |
| |
[Re] Inquiry for the item from xia****
Hi, really sorry. We have missed this message. Let us konw if you are still keen to self collect?
.
(Dec 07, 2018 13:44) |
|
| 33657740 |
Inquiry related delivery from Zhe**** |
lee******* |
2018-11-15 |
Answered |
| |
Hi, if i purchase it now. when can i received? do you have physical store? |
| |
[Re] Inquiry related delivery from Zhe****
Apologies, we do not have a physical store. We will generally send out the items within 2 working days. For courier delivery, you should be able to receive the parcel within 1-2 days after we have dispatched your orders.
For instance, for weekends orders, we will dispatch your orders on Monday and you should be able to receive the parcel on tues/wed. |
|
| 33597215 |
Inquiry for the item from min**** |
min******* |
2018-11-11 |
Answered |
| |
Would you restock watergun 21×14cm type? If yes, roughly when. Thank you! |
| |
[Re] Inquiry for the item from min****
Hi, ready stocks. :) |
| |
[Re] Inquiry for the item from min****
Thanks for your response! Will place the order soon. |
| |
[Re] Inquiry for the item from min****
. |
|
