| NOTICE |
Non-receipt Claim issue
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Seller |
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See all notices |
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Did not receive the item
-If you still did not receive the item after order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days.
-We will check over the matter from our end.
-Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund.
-Shipping fee will be incurred on seller end.
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| NOTICE |
Return Exchange Policy (2)
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Seller |
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See all notices |
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Any change of mind from buyer's end
-Would like to change to other available products or does not want the item anymore.
-Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached.
-Provide picture of the item to seller end.
-Shipping fee will be incurred from buyer's end.
How to submit return or exchange from the buyer's end?
-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'
-We will assess the claim issue with the provided picture and inform on the progress.
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| NOTICE |
Return Exchange Policy (1)
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Seller |
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See all notices |
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Submission of claims
-Any return of exchange of items will be applicable within 7 days upon receiving of the item
Any shortage of item or wrong item received
-Provide picture of the item contents within the parcel package
-Provide picture of the parcel package with the delivery information.
-Shipping fee will be incurred from seller end.
Defective item issue
-Provide picture of the defective area of the received item
-Shipping fee will be incurred from seller end.
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| 36348140 |
Inquiry from 262**** |
ama******* |
2019-09-05 |
Answered |
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Hi, I am planning to order some water guns from your store, may i ask if you guys provide an invoice with the package? |
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[Re] Inquiry from 262****
Hi, we can provide receipt upon request. Please put comments under memo to seller. Thanks. |
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| 35777357 |
Inquiry for the item from que**** |
que******* |
2019-06-25 |
Answered |
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Hi, I was wondering if it’s possible to get 23 water guns (19x10cm) in the same colour (orange), instead of random colours. Thank you! |
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[Re] Inquiry for the item from que****
Hi, you can put the note under memo.. and we will try our best to fulfill the order. |
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| 35265288 |
Inquiry related delivery from Pei**** |
Pei******* |
2019-04-25 |
Answered |
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Hi! Do you have ready stock? Possible to do self collection? |
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[Re] Inquiry related delivery from Pei****
Ready stocks. However, we are sorry that we do not do walk ins. Hope for your understanding. Thanks |
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