| NOTICE |
Non-receipt Claim issue
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Seller |
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See all notices |
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Did not receive the item
-If you still did not receive the item after order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days.
-We will check over the matter from our end.
-Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund.
-Shipping fee will be incurred on seller end.
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| NOTICE |
Return Exchange Policy (2)
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Seller |
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See all notices |
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Any change of mind from buyer's end
-Would like to change to other available products or does not want the item anymore.
-Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached.
-Provide picture of the item to seller end.
-Shipping fee will be incurred from buyer's end.
How to submit return or exchange from the buyer's end?
-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'
-We will assess the claim issue with the provided picture and inform on the progress.
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| NOTICE |
Return Exchange Policy (1)
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Seller |
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See all notices |
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Submission of claims
-Any return of exchange of items will be applicable within 7 days upon receiving of the item
Any shortage of item or wrong item received
-Provide picture of the item contents within the parcel package
-Provide picture of the parcel package with the delivery information.
-Shipping fee will be incurred from seller end.
Defective item issue
-Provide picture of the defective area of the received item
-Shipping fee will be incurred from seller end.
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| 31444020 |
Inquiry for the item from jen**** |
jen******* |
2018-04-12 |
Answered |
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Hi,
Any restock for potty seat No. 1? Thks. |
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[Re] Inquiry for the item from jen****
Hi, apologies, there are no immediate plans to restock. |
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| 31058243 |
Inquiry for the item from oas**** |
oas******* |
2018-03-05 |
Answered |
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Hi seller. Can the soft cushion potty seat be washed?? |
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[Re] Inquiry for the item from oas****
Hi, yes. It can easily be wash. Thanks. |
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| 27514899 |
Inquiry for the item from lin**** |
lin******* |
2017-07-06 |
Answered |
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Hi. I have just recieved the potty chair but one of the leg have the damage. I would like to exchange to a new one. And even the box seems to be very old. I want to get a NEW piece not an old stock.
Can you contact me asap? |
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[Re] Inquiry for the item from lin****
Hi, sorry to know that there is a chipped portion on one of the parts in your item. Rest assured that we will do a 1-for-1 exchange at our warehouse. Will be giving you a call later to arrange for the exchange.
To clarify, the products are all NEW stocks from our supplier. If there are problems with the items inside the box, we will resolve it for the buyer. Thanks. |
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| 25377897 |
[About Item] Related Inquiries |
cut******* |
2017-01-11 |
Answered |
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Hi seller, isn't there supposed to be a suction to hang the urinal? We are only provided 3M tape is it right? |
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[Re] [About Item] Related Inquiries
Hi, each set of urinal is supposed to come with 2 suction caps. We are sorry that your set is missing the items. We will send you the suction caps by mail. Will update you once the items are posted. Thanks for your understanding.
Hi! We have mailed out the new suction caps (see attached). Hope you will receive them soon. Thanks again for your kind understanding. |
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| 24915962 |
[About Item] Related Inquiries |
jes******* |
2016-12-07 |
Answered |
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Dear seller
Would like to enquire in yr toilet ladder chair does it fix in for any toilet size ? Any toilet bowl in Singapore Appartment?
Thanks |
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[Re] [About Item] Related Inquiries
Hi, the toilet ladder chair will fit most standard toilet bowls used in Singapore. The width of the toilet ladder chair's seat is approximately 31cm so it should work fine with any toilet bowl of that width or smaller. =) |
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| 24816085 |
Self collection |
nrl******* |
2016-11-30 |
Processing |
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Can we self collect item? |
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[Re] Self collection
Hi, your order has been packed and ready for courier to pick up today. Delivery is likely tomorrow or latest by Friday. We are expecting the courier to pickup the order anytime in the afternoon.
If you are still keen to self collect, please let me know asap as we will need to hold back your parcel. Our warehouse is located at 11 Woodlands Close, Woodlands 11 #08-30, S(737853). Look forward to hearing from you. Thanks. |
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| 24251969 |
Restock |
goh******* |
2016-10-17 |
Answered |
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Hi Seller,
May i know when the toilet Ladder chair will be in stock again ya?
Thanks.
YS |
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[Re] Restock
Hi, restocks will be available next month. Thanks. |
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| 23690011 |
Receive during weekends? |
Gal******* |
2016-09-02 |
Answered |
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Hi, if i order now, can i receive it this weekend? |
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[Re] Receive during weekends?
Hi, our courier has picked up today's order. The earliest that you can receive the items will be next week Tuesday or Wednesday if you order today (or over the weekend). Thanks. |
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