| NOTICE |
Non-receipt Claim issue
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Seller |
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See all notices |
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Did not receive the item
-If you still did not receive the item after order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days.
-We will check over the matter from our end.
-Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund.
-Shipping fee will be incurred on seller end.
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| NOTICE |
Return Exchange Policy (2)
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Seller |
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See all notices |
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Any change of mind from buyer's end
-Would like to change to other available products or does not want the item anymore.
-Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached.
-Provide picture of the item to seller end.
-Shipping fee will be incurred from buyer's end.
How to submit return or exchange from the buyer's end?
-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'
-We will assess the claim issue with the provided picture and inform on the progress.
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| NOTICE |
Return Exchange Policy (1)
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Seller |
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See all notices |
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Submission of claims
-Any return of exchange of items will be applicable within 7 days upon receiving of the item
Any shortage of item or wrong item received
-Provide picture of the item contents within the parcel package
-Provide picture of the parcel package with the delivery information.
-Shipping fee will be incurred from seller end.
Defective item issue
-Provide picture of the defective area of the received item
-Shipping fee will be incurred from seller end.
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| 33450042 |
Inquiry for the item from sap**** |
sap******* |
2018-10-29 |
Answered |
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Secret Inquiry |
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[Re] Inquiry for the item from sap****
Secret Inquiry |
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[Re] Inquiry for the item from sap****
Secret Inquiry |
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[Re] Inquiry for the item from sap****
Secret Inquiry |
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| 32985878 |
Inquiry related delivery from oo_**** |
oo_******* |
2018-09-17 |
Answered |
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Hi seller. My order number is 275056865. I saw you update the shipping date. Is it possible to make it earlier? I need it urgently. Appreciate ur help. |
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[Re] Inquiry related delivery from oo_****
Good morning! Your parcel is wrapped and will be shipped today. We are waiting for the courier to collect it. Thanks.
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| 32800214 |
Inquiry for the item from win**** |
win******* |
2018-08-29 |
Answered |
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Hi when restock for supermarket set |
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[Re] Inquiry for the item from win****
Hi, there are no plans to restock Supermarket sets. Perhaps you can consider our other pretend play (they are selling at promotion prices now). |
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| 32189617 |
Inquiry for the item from ser**** |
ser******* |
2018-06-27 |
Answered |
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Secret Inquiry |
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[Re] Inquiry for the item from ser****
Secret Inquiry |
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| 31713288 |
little helper cleaning set |
shu******* |
2018-05-10 |
Answered |
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Secret Inquiry |
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[Re] little helper cleaning set
Secret Inquiry |
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[Re] little helper cleaning set
Secret Inquiry |
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[Re] little helper cleaning set
Secret Inquiry |
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| 31667491 |
Inquiry for the item from ash**** |
ash******* |
2018-05-05 |
Answered |
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Sweet candy cart and luxury candy cart got wat colours pls? Bbq cart got the option to add cooking set, tis cooking set isit referring to those bbq food items as per attached? If yes total how many food items r included? In tis bbq cart is there extra storage space inside or underneath to keep the food items? |
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[Re] Inquiry for the item from ash****
Attached as per previous question tks |
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[Re] Inquiry for the item from ash****
Hi, for sweet candy art and luxury candy cart, it's only available in pink. As for BBQ Cart, there is a small storage compartment (see attached). There are approximately 28 pcs of accessories. Please aslo see attached picture for cooking play set. Feel free to let us know if you have any further enquiries. Thanks.
Cooking play set add on
(May 07, 2018 06:37)
BBQ Cart
(May 07, 2018 06:37) |
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[Re] Inquiry for the item from ash****
I dun c your cooking playset photo only see yr bbq cart photo can u resend tks |
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[Re] Inquiry for the item from ash****
Then the 28pcs accessories in bbq cart isit need to add on option or it already come inclusive? |
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[Re] Inquiry for the item from ash****
Wat if any of the part of the candy cart is spoilt can it b seperately fix by yr guys? |
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[Re] Inquiry for the item from ash****
The cooking playset pictures are on the listing, near to the bottom after the Steamboat battle section.Please also see the attached image
The accessories in the BBQ cart are all part of the set
(May 07, 2018 15:42)
If there are problems with the candy cart, we will normally replace the damaged pieces or 1 for 1 exchange.
(May 07, 2018 15:43) |
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| 31481686 |
Inquiry for the item from ash**** |
ash******* |
2018-04-17 |
Answered |
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2 jn 1 doctor set total hw many pcs? When closing the box after play isit we can keep all the toys inside the box n lock it? Got music or light tks |
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[Re] Inquiry for the item from ash****
Hi, there are more than 12 pcs of accessories for our 2 in 1 doctor set. Yes, All accessories can be kept in the stool. There are no music or light for this version. Thanks. |
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| 31439830 |
Inquiry for the item from ash**** |
ash******* |
2018-04-12 |
Answered |
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For the little prince kitchen set, it got comes in lugage case? How abt the advanced set pls? How heavy is the entire prince kitchen set in a suitcase ? |
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[Re] Inquiry for the item from ash****
Hi, the kitchen set comes in a carry case and weighs 1.6kg. |
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[Re] Inquiry for the item from ash****
So both set doesnt come in luggage type |
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[Re] Inquiry for the item from ash****
Apologies, we are not sure which luggage style are you refering to. The kitchen set comes exactly as shown in the listing and buyer reviews. Hopefully, that clarifies the matter. Thanks. |
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[Re] Inquiry for the item from ash****
See attached. Prince kitchen set does it comes in luggage case when close up the toy set ? I knw it comes in a suitcase type when close but how about luggage type does it come in tis type when close so tat its easier for kids to pull the toy set from place to place ? Tks |
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[Re] Inquiry for the item from ash****
Hi, apologies, the set comes not come with wheels (luggage type) for the kids to pull the set from place to place. |
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