| NOTICE |
Non-receipt Claim issue
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Seller |
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See all notices |
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Did not receive the item
-If you still did not receive the item after order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days.
-We will check over the matter from our end.
-Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund.
-Shipping fee will be incurred on seller end.
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| NOTICE |
Return Exchange Policy (2)
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Seller |
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See all notices |
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Any change of mind from buyer's end
-Would like to change to other available products or does not want the item anymore.
-Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached.
-Provide picture of the item to seller end.
-Shipping fee will be incurred from buyer's end.
How to submit return or exchange from the buyer's end?
-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'
-We will assess the claim issue with the provided picture and inform on the progress.
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| NOTICE |
Return Exchange Policy (1)
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Seller |
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See all notices |
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Submission of claims
-Any return of exchange of items will be applicable within 7 days upon receiving of the item
Any shortage of item or wrong item received
-Provide picture of the item contents within the parcel package
-Provide picture of the parcel package with the delivery information.
-Shipping fee will be incurred from seller end.
Defective item issue
-Provide picture of the defective area of the received item
-Shipping fee will be incurred from seller end.
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| 36558967 |
Inquiry for the item from 239**** |
myl******* |
2019-10-02 |
Answered |
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Hi, will there be stock soon for little helper (red) set? |
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[Re] Inquiry for the item from 239****
Hi, apologies, there are no immediate plans to restock. |
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| 33450042 |
Inquiry for the item from sap**** |
sap******* |
2018-10-29 |
Answered |
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HI,
Is this stock available..?
My Supermarket
Actual size: 49cm X 55cm X 81cm
I need the items by 01/11/2018 is that possible..?
Thank you |
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[Re] Inquiry for the item from sap****
Sorry.. Realized is out of stock.. How about the red shopping cart..? Can delivery by 01/11? |
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[Re] Inquiry for the item from sap****
Hello..? |
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[Re] Inquiry for the item from sap****
Hi, really sorry for the late reply. We have ready stocks for shopping cart. If we can receive payment by today, we can expedite and have your orders dispatched tomorrow. You should the nbe able to receive the parcel on Thurs. PLease indicate urgent under memo to seller. Thanks. |
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| 32985878 |
Inquiry related delivery from oo_**** |
oo_******* |
2018-09-17 |
Answered |
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Hi seller. My order number is 275056865. I saw you update the shipping date. Is it possible to make it earlier? I need it urgently. Appreciate ur help. |
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[Re] Inquiry related delivery from oo_****
Good morning! Your parcel is wrapped and will be shipped today. We are waiting for the courier to collect it. Thanks.
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| 32800214 |
Inquiry for the item from win**** |
win******* |
2018-08-29 |
Answered |
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Hi when restock for supermarket set |
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[Re] Inquiry for the item from win****
Hi, there are no plans to restock Supermarket sets. Perhaps you can consider our other pretend play (they are selling at promotion prices now). |
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| 32189617 |
Inquiry for the item from ser**** |
ser******* |
2018-06-27 |
Answered |
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Hi, may i know if you will be restocking the Advance kitchen set in red soon? |
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[Re] Inquiry for the item from ser****
Hi, there are no immediate plans to restock the Adv kitchen red. Thanks. |
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| 31713288 |
little helper cleaning set |
shu******* |
2018-05-10 |
Answered |
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Hi do you have the little helper cleaning set in pink just like the picture show? |
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[Re] little helper cleaning set
Hi, pink sets are out of stock. Red sets are available at the moment.. |
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[Re] little helper cleaning set
Im interested in the pink. When will it be in stock? |
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[Re] little helper cleaning set
Apologies, there are no immediate plans to restock pink sets at the moment. Perhaps you can consider the red sets which have been well received by our buyers. Thanks for your understanding. |
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| 31667491 |
Inquiry for the item from ash**** |
ash******* |
2018-05-05 |
Answered |
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Sweet candy cart and luxury candy cart got wat colours pls? Bbq cart got the option to add cooking set, tis cooking set isit referring to those bbq food items as per attached? If yes total how many food items r included? In tis bbq cart is there extra storage space inside or underneath to keep the food items? |
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[Re] Inquiry for the item from ash****
Attached as per previous question tks |
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[Re] Inquiry for the item from ash****
Hi, for sweet candy art and luxury candy cart, it's only available in pink. As for BBQ Cart, there is a small storage compartment (see attached). There are approximately 28 pcs of accessories. Please aslo see attached picture for cooking play set. Feel free to let us know if you have any further enquiries. Thanks.
Cooking play set add on
(May 07, 2018 06:37)
BBQ Cart
(May 07, 2018 06:37) |
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[Re] Inquiry for the item from ash****
I dun c your cooking playset photo only see yr bbq cart photo can u resend tks |
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[Re] Inquiry for the item from ash****
Then the 28pcs accessories in bbq cart isit need to add on option or it already come inclusive? |
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[Re] Inquiry for the item from ash****
Wat if any of the part of the candy cart is spoilt can it b seperately fix by yr guys? |
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[Re] Inquiry for the item from ash****
The cooking playset pictures are on the listing, near to the bottom after the Steamboat battle section.Please also see the attached image
The accessories in the BBQ cart are all part of the set
(May 07, 2018 15:42)
If there are problems with the candy cart, we will normally replace the damaged pieces or 1 for 1 exchange.
(May 07, 2018 15:43) |
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| 31481686 |
Inquiry for the item from ash**** |
ash******* |
2018-04-17 |
Answered |
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2 jn 1 doctor set total hw many pcs? When closing the box after play isit we can keep all the toys inside the box n lock it? Got music or light tks |
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[Re] Inquiry for the item from ash****
Hi, there are more than 12 pcs of accessories for our 2 in 1 doctor set. Yes, All accessories can be kept in the stool. There are no music or light for this version. Thanks. |
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